CMDB Governance & Training Lead

ASM Research, An Accenture Federal Services Company; Springfield (IL); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst to lead CMDB operations and governance. The role ensures accurate configuration data and supports decision making across IT services.

The candidate should have 4–7 years in configuration management, ITIL knowledge, and experience with ServiceNow, with eligibility for SECRET clearance and US citizenship. A strong communicator will coordinate across teams.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4–7 years in configuration management or IT operations.
• ITIL knowledge and data quality focus.
• Experience with ITSM/CMDB platforms like ServiceNow.
• Eligibility to obtain SECRET clearance and US citizenship.
• Strong analytical and communication skills.

Responsibilities

• Lead day-to-day CMDB operations and CI lifecycle.
• Reconcile CMDB data with inventories and fix discrepancies.
• Plan configuration audits and certifications.
• Create queries, reports, and dashboards for analysis.
• Ensure traceability linking changes to CIs.
• Develop data quality metrics and governance.

Skills

Analytical thinking

Communication

Stakeholder engagement

Security clearance

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst to lead CMDB operations and governance. The role ensures accurate configuration data and supports decision making across IT services.

The candidate should have 4–7 years in configuration management, ITIL knowledge, and experience with ServiceNow, with eligibility for SECRET clearance and US citizenship. A strong communicator will coordinate across teams.