Fast-Paced Auto Repair: Customer Experience Pro (CSR)

Boyd Group Services; Lake Charles (LA); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

PTO

Parental Leave

6 paid holidays

Health insurance Day 1

401(k) match

Disability & Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay option

Résumé du poste

Gerber Collision & Glass in Lake Charles, LA, is seeking a Customer Service Representative to deliver an exceptional customer experience throughout the repair process. You will manage relationships with customers and insurance partners while providing administrative support to the Repair Facility Team.

The role requires a high school diploma, strong multitasking and communication skills, and experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1 year of admin or similar experience preferred in an auto/body setting.
• Strong customer service and communication skills essential.

Responsabilités

• Schedule vehicle repairs using CCC One and proper scripting.
• Retrieve insurance assignments and obtain repair authorization docs.
• Prepare RO work packets with QC checklist, parts list and windshield tag.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One accordingly.
• Manage ARMS to ensure vehicles are noted in CCC One.

Connaissances

Customer service

Multitasking

Attention to detail

Written communication

Sales drive

Formation

High School Diploma or GED

Outils

CCC One

ARMS

Description du poste

Gerber Collision & Glass in Lake Charles, LA, is seeking a Customer Service Representative to deliver an exceptional customer experience throughout the repair process. You will manage relationships with customers and insurance partners while providing administrative support to the Repair Facility Team.

The role requires a high school diploma, strong multitasking and communication skills, and experience in a fast-paced environment.