Collision Repair CSR — Fast-Paced, Detail-Driven

Gerber Collision & Glass; Lake Charles (LA); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Parental Leave

Health Insurance

401k with match

Disability & Life Insurance

Continuing Education

Daily Pay

Résumé du poste

Gerber Collision & Glass in Lake Charles, LA is seeking a Customer Service Representative to deliver exceptional customer experiences throughout the repair process. You will handle scheduling, insurance communications, and admin support for the Repair Facility Team.

This role requires a high school diploma or GED and at least one year of related experience; auto body or service background is a plus. You’ll work in a fast-paced environment, using CCC One and ARMS daily to keep operations moving.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar admin role.
• Preferred: 1 year in auto body or similar customer service environment.

Responsabilités

• Schedule appointments for vehicle repair using CCC One and proper scripting.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare RO packets with QC checklist, parts list, windshield tag.
• Record communications with customers or insurers in CCC One.
• Manage ARMS daily and ensure ARMS entries reflect in CCC One.
• Confirm rental car information and update CCC One.

Connaissances

Multitasking

Attention to detail

Communication skills

Sales drive

Customer service

Office skills

Formation

High School Diploma or GED

Outils

CCC One

ARMS

Demand Capacity Planner

Description du poste

Gerber Collision & Glass in Lake Charles, LA is seeking a Customer Service Representative to deliver exceptional customer experiences throughout the repair process. You will handle scheduling, insurance communications, and admin support for the Repair Facility Team.

This role requires a high school diploma or GED and at least one year of related experience; auto body or service background is a plus. You’ll work in a fast-paced environment, using CCC One and ARMS daily to keep operations moving.