Auto Collision CSR: Fast-Paced Admin & Customer Care

Master Collision Repair, Inc.; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Medical insurance

401(k) with company match

Disability & life insurance

Education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is hiring a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks. The role involves coordinating with customers and insurance companies, scheduling repairs, and ensuring accurate documentation.

Ideal candidates will have a High School Diploma or GED and at least 1 year in a similar role, preferably in auto body. On-site position with comprehensive benefits and opportunities for growth.

Qualifications

• High School Diploma or GED required; 1 year in a similar admin role preferred.
• Experience in auto body or related environment beneficial.
• Strong customer service skills and sales orientation expected.

Responsibilities

• Provide exceptional customer experience and manage customer/insurance relationships.
• Schedule vehicle repairs using CCC One and scripting.
• Retrieve insurance authorizations and prepare repair orders and documentation.
• Document all communications in CCC One and track rental information.

Skills

Customer service

Administrative support

Multitasking

Attention to detail

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass is hiring a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks. The role involves coordinating with customers and insurance companies, scheduling repairs, and ensuring accurate documentation.

Ideal candidates will have a High School Diploma or GED and at least 1 year in a similar role, preferably in auto body. On-site position with comprehensive benefits and opportunities for growth.