Auto Collision CSR — Elite Customer Care & Admin Support

Gerber Collision & Glass; New Orleans (LA); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO policy

Parental Leave

Paid holidays

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company m

Disability & Life Insurance

Resumo da oferta

Gerber Collision & Glass in New Orleans is hiring a CSR to deliver exceptional customer experiences and support the Repair Facility Team. You will manage scheduling, insurance communications, and repair paperwork, ensuring smooth operations and accurate record-keeping.

The role requires a high school diploma or GED and strong communication skills, with preferred experience in auto body or office administration. Benefits and ongoing training are provided as part of our team-oriented culture.

Qualificações

• High School Diploma or GED required.
• 1 year admin/clerical experience preferred.
• Experience in auto body or service environment preferred.

Responsabilidades

• Schedule appointments for vehicle repair using CCC One schedules and scripts.
• Retrieve insurance assignments and obtain repair authorization documents.
• Prepare RO work packet with QC list, parts, and windshield tag.
• Record communications with customers or insurance partners in CCC One notes.
• Manage ARMS system and ensure alignment with CCC One data.

Conhecimentos

Multitasking

Attention to detail

Oral and written communication

Sales drive

Formação académica

High School Diploma or GED

Ferramentas

CCC One

ARMS

Descrição da oferta de emprego

Gerber Collision & Glass in New Orleans is hiring a CSR to deliver exceptional customer experiences and support the Repair Facility Team. You will manage scheduling, insurance communications, and repair paperwork, ensuring smooth operations and accurate record-keeping.

The role requires a high school diploma or GED and strong communication skills, with preferred experience in auto body or office administration. Benefits and ongoing training are provided as part of our team-oriented culture.