Auto Collision CSR & Admin Specialist

Boyd Group; Missouri; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave

Paid holidays

Medical, dental & vision insurance Day

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass is hiring a Customer Service Representative to deliver exceptional customer experiences and support the Repair Facility Team with administrative tasks.

You will manage relationships with customers and insurers, schedule repairs, and prepare repair orders while tracking rental and insurance paperwork. A strong emphasis on accuracy, multitasking, and clear communication is essential.

Qualifications

• High School Diploma or GED.
• Minimum: 1 year experience in a similar role such as administrative assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Multitasking

Attention to detail

Excellent communication

Sales drive

Education

High School Diploma or GED

Job description

Gerber Collision & Glass is hiring a Customer Service Representative to deliver exceptional customer experiences and support the Repair Facility Team with administrative tasks.

You will manage relationships with customers and insurers, schedule repairs, and prepare repair orders while tracking rental and insurance paperwork. A strong emphasis on accuracy, multitasking, and clear communication is essential.