Fashion Retail: Assistant Service Experience Lead

Nordstrom, Inc.; Memphis (TN); Sur place; USD 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical/Vision, Dental

Retirement and PTO

Life Insurance and Disability

Merchandise Discount

Résumé du poste

Nordstrom, Inc. in Memphis is seeking an Assistant Service Experience Manager who is goal-oriented, customer-focused and skilled at influencing and coaching to drive exceptional service.

You’ll support the Service Experience Manager in developing a motivated team and aligning with merchandising to promote customer-driven initiatives. You will assist with budgets, security, and process adoption, while maintaining high standards of service and operations to foster growth opportunities as a

Qualifications

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• Demonstrated productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems such as Windows, iOS and Android.

Responsabilités

• Own disciplines and process adoption with technology and innovation to enhance customer experience.
• Coach an interactive team of specialists to educate and drive adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to promote customer-driven initiatives.
• Assist with financial aspects and budgets to drive efficiencies and improvements.
• Protect the security and privacy of customer information through education and compliance.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Connaissances

Leadership aspiration

Track record of results

Organizational skills

Written and verbal communication

Task prioritization

Technology proficiency (Windows, iOS,,

Formation

High school diploma or equivalent

Description du poste

Nordstrom, Inc. in Memphis is seeking an Assistant Service Experience Manager who is goal-oriented, customer-focused and skilled at influencing and coaching to drive exceptional service.

You’ll support the Service Experience Manager in developing a motivated team and aligning with merchandising to promote customer-driven initiatives. You will assist with budgets, security, and process adoption, while maintaining high standards of service and operations to foster growth opportunities as a