Customer Experience Lead — Fashion Retail

Nordstrom, Inc.; Middletown Township (PA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Merchandise Discount

Job summary

Nordstrom, Inc. in Middletown Township, PA is seeking an Assistant Service Experience Manager who is goal-oriented, business-minded in fashion, and skilled at influencing and collaborating to drive results and exceptional customer experiences.

You will partner with store teams and merchandising to lead change, assist with financial aspects and budgets, and ensure customer information security while coaching a team of specialists to adopt new behaviors.

Qualifications

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• Track record of successful results, with strong productivity and goal achievement.
• Strong organizational, delegation, and follow-through skills.

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation.
• Coach an interactive team of specialists to drive education and adopt new behaviors.
• Develop relationships with merchandising and store teams to lead change.
• Assist with financial aspects and budgets to drive efficiency and improvement.
• Protect the security and privacy of customer information and ensure compliance.
• Perform Service Experience, Cash Room and Communication procedures as applicable.

Skills

Leadership

Organizational skills

Communication

Multitasking

Technology proficiency

Education

High school diploma

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in Middletown Township, PA is seeking an Assistant Service Experience Manager who is goal-oriented, business-minded in fashion, and skilled at influencing and collaborating to drive results and exceptional customer experiences.

You will partner with store teams and merchandising to lead change, assist with financial aspects and budgets, and ensure customer information security while coaching a team of specialists to adopt new behaviors.