Family Medicine Scheduler & Patient Experience Coordinator

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

The Christ Hospital Health Network is seeking an organized front desk scheduler to manage daily patient and physician scheduling, EMR entry, and office communications. You will greet patients, verify insurance, collect co-pays, and support front-desk operations to optimize patient flow and provider time.

The role requires 1–3 years of customer service experience and familiarity with medical office procedures. Proficiency in Outlook/EMR is expected; HIPAA compliance is essential.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience required; medical office experience preferred.
• Scheduling experience in a medical setting is a plus.
• Knowledge of HIPAA privacy requirements and confidentiality.

Responsibilities

• Answers telephone and directs calls to appropriate staff.
• Manages physician calendar and routes messages; handles schedules.
• Greet visitors and patients; perform check-in/out and verify insurance.
• Collect co-pays and balances; maintain cash drawer and deposits.
• Verify referrals and pre-certifications; send correspondence as needed.
• Maintain front office and reception area; handle clerical duties.

Skills

Verbal communication

Customer service

Confidentiality

Multi-tasking

Professional demeanor

Education

High School Diploma or equivalent

Tools

Practice Management System

Electronic Medical Records (EMR)

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Christ Hospital Health Network is seeking an organized front desk scheduler to manage daily patient and physician scheduling, EMR entry, and office communications. You will greet patients, verify insurance, collect co-pays, and support front-desk operations to optimize patient flow and provider time.

The role requires 1–3 years of customer service experience and familiarity with medical office procedures. Proficiency in Outlook/EMR is expected; HIPAA compliance is essential.