Facility Solutions Manager - Growth & Retention

City-Wide-Facility-Solutions; Knoxville (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision and supplemental

PTO

401K with company match

Team building activities

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to manage and grow a defined portfolio of commercial client accounts. This field-based role focuses on retaining janitorial clients, delivering exceptional service, and expanding City Wide facility solutions.

You will build client relationships at facilities, inspect service quality, resolve issues, and coordinate contractors to ensure commitments are met.

Qualifications

• 3+ years of experience in B2B account management, operations, or service-based industry
• Demonstrated success retaining and growing B2B client relationships
• Strong relationship-building, customer-service, and problem-solving skills
• Excellent follow-through, organization, and attention to detail
• Ability to manage multiple clients, priorities, deadlines, and service issues
• Comfortable discussing pricing, service performance, and business opportunities with clients and service providers
• Proficiency with Microsoft Office and CRM systems
• Valid driver’s license and reliable transportation

Responsibilities

• Own day-to-day relationships and service performance for an assigned portfolio of commercial clients
• Build relationships with client decision-makers and conduct regular client visits
• Conduct quality-control inspections and coordinate corrective action with contractors
• Manage contractor performance, pricing within guidelines, and coverage
• Lead new-account starts by coordinating contractors, supplies, and schedules
• Maintain accurate client information and CRM records
• Proactively resolve service concerns to protect client relationships
• Grow revenue by identifying facility needs and offering City Wide solutions

Skills

Account management

Operations

Relationship building

Customer service

CRM systems

Microsoft Office

Driver's license

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager (FSM) to manage and grow a defined portfolio of commercial client accounts. This field-based role focuses on retaining janitorial clients, delivering exceptional service, and expanding City Wide facility solutions.

You will build client relationships at facilities, inspect service quality, resolve issues, and coordinate contractors to ensure commitments are met.