Facility Solutions Manager: Grow Key Client Accounts

City Wide Facility Solutions; Seattle (WA); On-site; USD 68,000 - 115,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

Life Insurance

401(k) with 4% match

8 paid Holidays

Mileage Reimbursement

Company-provided equipment (cellphone,

laptop, tablet)

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to lead all facets of an assigned client's facility services, build relationships, identify needs, tailor service strategies, and ensure contract compliance while delivering exceptional service.

The role requires strong leadership and a client-centric mindset to consistently meet or exceed expectations, with responsibilities spanning account management, contractor coordination, quality checks, CRM usage, and cross-team

Qualifications

• 1–2 years of experience in facility management or related field.
• Proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor's degree in a relevant discipline is preferred.
• Ability to travel to client locations; reliable transportation required.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage client accounts to ensure retention and growth through outstanding service delivery.
• Nurture relationships with contractors and suppliers, ensuring quality and compliance with service agreements.
• Carry out regular assessments and quality control checks, addressing issues promptly.
• Leverage City Wide's CRM system to monitor client interactions and service effectiveness.
• Guide operational teams while ensuring training and development initiatives are implemented.
• Work with internal teams to resolve challenges and execute effective solutions.
• Track client satisfaction metrics and compile detailed reports for management.

Skills

Client relationship management

Verbal communication

Written communication

Time management

Travel readiness

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to lead all facets of an assigned client's facility services, build relationships, identify needs, tailor service strategies, and ensure contract compliance while delivering exceptional service.

The role requires strong leadership and a client-centric mindset to consistently meet or exceed expectations, with responsibilities spanning account management, contractor coordination, quality checks, CRM usage, and cross-team