Client Growth & Retention Facility Solutions Lead

City Wide of Atlanta; Lawrenceville (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions in the United States seeks a Facility Solutions Manager to manage and grow a portfolio of commercial service accounts. You will own client relationships, ensure service excellence, and identify opportunities to expand revenue through cross-sell, while coordinating service delivery and accountability across teams.

The role emphasizes ownership of the book of business, retention and growth, and proactive problem-solving in a fast-paced environment with strong emphasis

Qualifications

• 3+ years in account management, operations, customer success, or related field.
• Proven ability to build and maintain strong client relationships.
• Comfortable with sales conversations and growing existing accounts.
• Highly organized with ability to manage multiple clients and deadlines.
• Strong communication with clients, contractors, and internal teams.
• Experience using Microsoft Office, CRM systems, and related tech.
• High school diploma or equivalent; bachelor's degree preferred.
• Reliable transportation and ability to travel within territory.

Responsibilities

• Own a portfolio of commercial client accounts and be primary contact.
• Build trusted relationships by understanding client needs and expectations.
• Ensure client satisfaction, retention, and account performance.
• Conduct regular client check-ins and site visits.
• Identify opportunities for additional services and cross-sell.
• Address service failures and coordinate corrective action.
• Monitor staffing, scheduling, supplies, and resources.
• Maintain accurate account information in CRM and systems.

Skills

Account management

Client relationships

Sales conversations

Organization

CRM systems

Microsoft Office

Travel

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

MS Office

Job description

City Wide Facility Solutions in the United States seeks a Facility Solutions Manager to manage and grow a portfolio of commercial service accounts. You will own client relationships, ensure service excellence, and identify opportunities to expand revenue through cross-sell, while coordinating service delivery and accountability across teams.

The role emphasizes ownership of the book of business, retention and growth, and proactive problem-solving in a fast-paced environment with strong emphasis