B2B Facility Solutions Manager: Growth & Retention

City Wide Facility Solutions; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

401(k)

Vision insurance

401(k) matching

Life insurance

Car Allowance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager in the Wilmington, NC area to oversee client relationships, service strategy, and contractor coordination. This role emphasizes outside B2B account management, client retention, and delivering high-quality facility services.

The FSM will negotiate contracts, manage contractor performance, and ensure client satisfaction through inspections and proactive issue resolution.

Qualifications

• 2+ years outside B2B account management
• 2+ years track record of success in a client retention role
• Highly detail-oriented with strong follow-through
• Positive, outgoing personality with relationship-building skills
• Excellent verbal and written communication
• Proficient in Microsoft Office and CRM databases
• Ability to travel locally on a daily basis

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide building solutions/products
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements for additional services including pricing, staffing, and logistics
• Manage all Contractor relationships including interview/hire, pricing, contract terms, service specs, compliance, and replacements
• Ensure quality and client satisfaction through inspections and consistent follow-through
• Supervise Night Managers and ensure execution of client strategy
• Promote sale of, procure, and monitor supplies for clients
• Communicate client issues with Contractors and Director of Operations; address issues promptly
• Use CRM to perform client inspections and related tasks
• Schedule non-routine activities in client facilities using Outlook
• Update BIS, FSM Summary Sheets, Exhibit A; ensure MSDS labeling
• Notify Sales Executives of potential accounts in territory
• Develop plans with Ops Director and Night Managers to resolve complaints
• Approve pay sheets; assist Accounting with past-due invoices
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Skills

Account management

Client retention

CRM proficiency

Communication skills

Microsoft Office

Travel locally

Tools

CRM software

MS Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager in the Wilmington, NC area to oversee client relationships, service strategy, and contractor coordination. This role emphasizes outside B2B account management, client retention, and delivering high-quality facility services.

The FSM will negotiate contracts, manage contractor performance, and ensure client satisfaction through inspections and proactive issue resolution.