Facility Solutions Manager: Client Partnerships & Growth

City Wide; Long Beach (CA); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Benefits package (medical, dental, and

PTO

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships, manage daily operations, and drive performance across multiple accounts. You will tailor service strategies, negotiate contracts, and maintain high client satisfaction while coordinating with Night Managers and the Director of Operations.

The role emphasizes hands-on site visits, CRM-driven tracking, and proactive problem-solving to ensure service excellence in a dynamic facility management

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Strong communication and relationship-building abilities.
• Proactive, detail-oriented with strong problem-solving skills.
• Proficient in Microsoft Office; comfortable with CRM/database tech.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling to exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-ons.
• Oversee contractor relationships, ensuring compliance and quality.
• Conduct site walkthroughs to verify standards and resolve issues.
• Partner with Night Managers and the Director of Operations to improve service delivery.
• Track service activities, supplies, and client feedback in the CRM and planning tools.
• Respond quickly to client concerns and troubleshoot with urgency.
• Monitor staffing and resource needs to maintain outstanding service.

Skills

Detail-oriented

Proactive

Relationship-building

Clear communication

Microsoft Office proficiency

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Database management

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships, manage daily operations, and drive performance across multiple accounts. You will tailor service strategies, negotiate contracts, and maintain high client satisfaction while coordinating with Night Managers and the Director of Operations.

The role emphasizes hands-on site visits, CRM-driven tracking, and proactive problem-solving to ensure service excellence in a dynamic facility management