Facility Solutions Manager: Grow Key Accounts

Tech Sales Jobs; Findlay (OH); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Monthly commissions

PTO

Gas allowance

Phone allowance

Résumé du poste

City Wide Facility Solutions seeks a Facility Solutions Manager to oversee a Findlay, OH client portfolio, managing relationships, contracts, and service delivery across Northwest Ohio. You will train, inspect, and coordinate Contractors, while growing client satisfaction and revenue through strategic planning and daily field activity.

The role requires strong sales, leadership, and communication skills, with daily travel to client sites and a base-plus-commission compensation structure.

Qualifications

• 3-5+ years sales and management experience in building maintenance, facility management or equivalent.
• 3+ years track record of success in a client retention role, with goals and metrics to support.
• High School diploma required, bachelor’s degree highly desirable.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations.

Responsabilités

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Ensure adequate staffing needs to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule non-routine activity in client facilities using Outlook.
• Update and keep current all BIS, FSM Sheets, and Exhibit A’s; ensure MSDS sheets are complete and properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage responses.
• Communicate client survey responses to leadership and contractors.
• Develop and implement a plan to resolve client complaints and monitor compliance.
• Approve Night Managers and/or Service Representatives' pay sheets; ensure accuracy.
• Assist Accounting in collecting past due invoices and paying contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate in monthly IC paydays.

Connaissances

Sales & account mgmt

Client retention

Verbal & written communication

CRM proficiency

MS Office

Formation

High School diploma

Bachelor’s degree desirable

Outils

CRM software

MS Office

Description du poste

City Wide Facility Solutions seeks a Facility Solutions Manager to oversee a Findlay, OH client portfolio, managing relationships, contracts, and service delivery across Northwest Ohio. You will train, inspect, and coordinate Contractors, while growing client satisfaction and revenue through strategic planning and daily field activity.

The role requires strong sales, leadership, and communication skills, with daily travel to client sites and a base-plus-commission compensation structure.