Facility Solutions Manager: Client Success & Growth

City Wide Facility Solutions; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

120 hours of PTO

Simple IRA with match

Mileage reimbursement

Free dry cleaning

BDB Torch award‑type recognition

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager who will be the face of client success. In the Dayton area, you'll manage assigned commercial clients, ensure service delivery, and build lasting partnerships while coordinating inspections, pricing, and logistics.

You'll work in the field, maintain high accountability, and use our CRM to document activity; a driver’s license and willingness to visit sites are required. Growth opportunities are available.

Qualifications

• 3–5 years of experience in facilities, route‑based account management, or B2B service leadership.
• Proven ability to communicate with clients and contractors and keep stakeholders aligned.
• Strong problem‑solving and multi‑tasking capabilities.
• Highly organized with a strong sense of accountability and ownership.
• High school diploma required; Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long‑term relationships with clients and contractors through communication and follow‑through.
• Leverage LinkedIn to identify, connect with, and nurture prospects and support relationship development.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after‑hours execution aligns with client expectations.
• Work autonomously, supported by the Director of Operations and admin staff.
• Use our CRM to document inspections, manage client data, and route field activities.

Skills

Client relationship management

Communication

Problem solving

Organization

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM system

LinkedIn prospecting

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager who will be the face of client success. In the Dayton area, you'll manage assigned commercial clients, ensure service delivery, and build lasting partnerships while coordinating inspections, pricing, and logistics.

You'll work in the field, maintain high accountability, and use our CRM to document activity; a driver’s license and willingness to visit sites are required. Growth opportunities are available.