Strategic Account Manager — Facility Services (NW Ohio)

Tech Sales Jobs; Perrysburg (OH); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commission on maintenance and

facility supply sales

Client retention bonus (>90% retention

401(k) with employer match

Monthly car allowance

Paid Time Off

Ongoing training and development

Supportive leadership

Positive, collaborative culture

Job summary

City Wide Facility Solutions is hiring an Account Manager to manage an established portfolio of commercial clients in Northwest Ohio. You will build trusted advisor relationships, conduct on-site visits, coordinate with contractors, and identify opportunities to expand services and products.

You will visit client facilities, solve problems, and ensure exceptional service while working with independent contractors and the internal teams.

Qualifications

• 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Services, Operations, or a similar client-facing role.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and CRM software. Valid driver's license, reliable transportation, and ability to travel throughout Northwest Ohio.

Responsibilities

• Build long-term client relationships through regular facility visits and proactive communication.
• Conduct routine quality inspections to ensure exceptional service.
• Respond quickly to client concerns and coordinate solutions with our contractor network.
• Identify opportunities to expand existing client relationships through additional facility maintenance services and products.
• Prepare pricing, proposals, and service recommendations.
• Coordinate new client onboarding and ensure a seamless startup experience.
• Recruit, support, and maintain relationships with independent contractors.
• Partner with Night Managers to ensure consistent service quality.
• Maintain accurate client records, inspection reports, and activity notes within our CRM system.
• Work closely with the Sales Team to identify growth opportunities within existing accounts.
• Protect and grow an established book of business through exceptional customer service.

Skills

Relationship management

Customer service

Communication

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions is hiring an Account Manager to manage an established portfolio of commercial clients in Northwest Ohio. You will build trusted advisor relationships, conduct on-site visits, coordinate with contractors, and identify opportunities to expand services and products.

You will visit client facilities, solve problems, and ensure exceptional service while working with independent contractors and the internal teams.