Client Success & Facilities Solutions Manager

City-Wide-Facility-Solutions; Dayton (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Uncapped commissions

Medical, dental, vision

120 hours PTO

Six paid holidays + two floating

Simple IRA with match

Mileage reimbursement

Free dry cleaning

Job summary

City Wide Facility Solutions in Dayton, OH seeks a Facility Solutions Manager (Account Manager) to own client success, deliver building maintenance services, and build lasting partnerships. You will manage field operations, inspections, and service quality while expanding offerings with a proactive, client-focused approach.

The role blends client management with operational coordination and strategic problem-solving, requiring field visits, CRM usage, and collaboration with leadership to drive

Qualifications

• 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
• Strong communication with clients and contractors.
• Ability to manage multiple moving parts and stay organized.
• Bachelor’s degree preferred and valid driver’s license.

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Leverage LinkedIn to identify, connect with, and nurture prospects; build and maintain a strong online presence to support relationship development, client retention, and business growth.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Skills

Client management

Communication

Problem solving

Accountability

Organization

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM system

LinkedIn

Job description

City Wide Facility Solutions in Dayton, OH seeks a Facility Solutions Manager (Account Manager) to own client success, deliver building maintenance services, and build lasting partnerships. You will manage field operations, inspections, and service quality while expanding offerings with a proactive, client-focused approach.

The role blends client management with operational coordination and strategic problem-solving, requiring field visits, CRM usage, and collaboration with leadership to drive