Facility Solutions Manager: Drive Client Success

City Wide Facility Solutions; Cincinnati (AR); On-site; USD 50,000 - 78,000; Full time

Benefits offered by this job

Competitive commission

Benefits package including medical,?dD

Free dry cleaning

IRA match

Mileage reimbursement

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager who will act as the face of service for commercial clients. You’ll manage inspections, resolve issues, and build lasting partnerships while coordinating with both clients and contractors in a fast-paced environment.

You’ll leverage LinkedIn for prospecting, identify opportunities to expand services, and ensure service delivery meets client expectations.

Qualifications

• 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
• Strong communication with clients and contractors.

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication.
• Leverage LinkedIn to identify, connect with, and nurture prospects; support relationship development and growth.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously with support from Operations leadership and admin staff.
• Use CRM to document inspections, manage client data, and route field activities efficiently.

Skills

Account management

Facilities experience

B2B sales

Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM system

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager who will act as the face of service for commercial clients. You’ll manage inspections, resolve issues, and build lasting partnerships while coordinating with both clients and contractors in a fast-paced environment.

You’ll leverage LinkedIn for prospecting, identify opportunities to expand services, and ensure service delivery meets client expectations.