Facility Solutions Manager: Grow Client Partnerships

City Wide Facility Solutions; Long Beach (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Commission

Career development

Job summary

City Wide Facility Solutions seeks a Facility Solutions Manager to own client partnerships and drive performance across facilities. You will manage day-to-day operations, ensure client satisfaction, and tailor service strategies while maintaining strong contractor relationships and clear communication across teams.

Ideal candidates bring 3+ years in facility management or related fields, strong Microsoft Office and CRM skills, and a proactive, relationship-focused mindset.

Qualifications

• 3+ years' experience in facility management, operations, or building services.
• Detail-oriented, proactive, and confident in building relationships.
• Clear written and verbal communication with clients and teams.
• Proficient in Microsoft Office and comfortable with database/CRM technology.
• High school diploma required; Bachelor's degree preferred.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards and resolve issues.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in CRM/planning tools.
• Respond quickly to client concerns and troubleshoot to resolve issues.

Skills

Client relationship management

Communication

MS Office

CRM proficiency

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Database knowledge

Job description

City Wide Facility Solutions seeks a Facility Solutions Manager to own client partnerships and drive performance across facilities. You will manage day-to-day operations, ensure client satisfaction, and tailor service strategies while maintaining strong contractor relationships and clear communication across teams.

Ideal candidates bring 3+ years in facility management or related fields, strong Microsoft Office and CRM skills, and a proactive, relationship-focused mindset.