Facility Solutions Manager — Client Success & Growth

City Wide Facility Solutions; Dayton (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO 120 hours

6 paid holidays

Simple IRA with match

Mileage reimbursement

Free dry cleaning

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client success as the face of service. You’ll be out in the field meeting clients, ensuring service delivery, and building lasting partnerships.

In this role you’ll coordinate operations, inspections, and pricing, while leveraging LinkedIn for prospecting and a CRM for documenting activities. A high school diploma is required, with a bachelor’s preferred and a valid driver's license.

Qualifications

• 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
• Confident in communicating with both clients and contractors.
• Strong problem-solving instincts and ability to juggle multiple moving parts.
• High level of accountability and organization — you own your outcomes.
• High school diploma required; Bachelor’s degree preferred.
• Valid driver’s license, clean record, and ability to visit clients throughout the Dayton area.

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors.
• Leverage LinkedIn to identify, connect with, and nurture prospects; build and maintain a strong online presence to support relationship development, client retention, and business growth.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Skills

Facilities management

Account management

B2B service leadership

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client success as the face of service. You’ll be out in the field meeting clients, ensuring service delivery, and building lasting partnerships.

In this role you’ll coordinate operations, inspections, and pricing, while leveraging LinkedIn for prospecting and a CRM for documenting activities. A high school diploma is required, with a bachelor’s preferred and a valid driver's license.