Facility Solutions Manager: Lead Client Partnerships

City Wide Facility Solutions; City of Long Beach (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Commission opportunities

Job summary

City Wide Facility Solutions in Long Beach, CA is seeking a Facility Solutions Manager to own client partnerships, drive service excellence, and lead day-to-day operations.

You’ll tailor service strategies, manage contracts and pricing, supervise contractors, and work with Night Managers to ensure outstanding delivery. A strong focus on client satisfaction and clear communication is essential.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Detail-oriented and proactive with strong client relationships.
• Excellent verbal and written communication with clients and teams.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships and ensure compliance and quality.
• Conduct site walkthroughs to verify standards, resolve issues.
• Partner with Night Managers and the Director of Operations to improve service delivery.
• Track service activities, supplies, and client feedback in the CRM and planning tools.
• Respond quickly to client concerns and resolve issues with urgency.

Skills

Detail-oriented

Proactive

Relationship building

Clear communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

CRM software

Job description

Account Manager

Build Relationships.SolveProblems. Grow Your Career.

Are you someone who enjoys building relationships, working independently, and making a real impactforyour clients?

City Wide Facility Solutions is looking for anAccount Managerto manage an established portfolio of commercial clients throughouttheSouthwestLA. In this role, you'll become the trusted advisor for yourclients—ensuring their facilities are well maintained while identifying opportunities to provide additional solutions that help their businesses operate more efficiently.

Every day is different. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and helping clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your work, this is an outstanding opportunity.

What You'll Do

As an Account Manager, you'll serve as the primary point of contact for an assigned portfolio of commercial clients.

Your responsibilities include:

• Build long-term relationships with clients through regular facility visits and proactive communication.

• Ensure exceptional service through routine quality inspections and follow-up.

• Quickly resolve client concerns while coordinating with our contractor network.

• Identify opportunities to expand client relationships through additional facility services and products.

• Prepare pricing and proposals for additional services.

• Coordinatenewclientstartsto ensurea smoothonboarding experience.

• Recruit, develop and manage relationships with independent contractors.

• Work closely with Night Managers to maintain outstanding service quality.

• Maintain accurate client information and inspection records using our CRM.

• Partner with our Sales Team by identifying new opportunities within your territory.

• Help protect and grow an existing book of business through outstanding customer service.

What Makes Someone Successful?

The most successful Account Managers are:

• Relationship builders who genuinely enjoy helping clients.

• Organized anddetail-oriented.

• Comfortable working independently while managing multiple priorities.

• Positive problem-solvers who take ownership.

• Motivated by earning performance-based incentives.

• Excellent communicators who follow through on commitments.

You’ll Succeed Here If:

• 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Management, Operations, or a similar client-facing role.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication.
• Experience using Microsoft Office and CRM software.
• Valid California driver's license, reliable transportation, and current vehicle insurance.
• Bilingual English/Spanish is aplus, butnot required.
• Candidate must reside in or near the Long Beach - Southwest Los Angeles area.

Why Join City Wide?

At City Wide, we believe our people are our greatest asset. We invest in our team and reward performance.

We offer:

• Competitive base salary

• Uncapped commissionon additional maintenance services and facility supply sales

• Client retention bonusfor maintaining greater than 90% retention

• Opportunity to earn our annualPresident's Clubtrip as a top performer

• Medical, Dental & Vision Insurance

• 401(k)

• Mileage reimbursement

• Unlimited PTO

• Paid sick time

• Supportive leadership team with ongoing coaching and development

A positive, collaborative office culture where people genuinely enjoy coming to work.

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer