Facility Solutions Manager: Lead Client Partnerships

City Wide Facility Solutions; City of Long Beach (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Commission opportunities

Job summary

City Wide Facility Solutions in Long Beach, CA is seeking a Facility Solutions Manager to own client partnerships, drive service excellence, and lead day-to-day operations.

You’ll tailor service strategies, manage contracts and pricing, supervise contractors, and work with Night Managers to ensure outstanding delivery. A strong focus on client satisfaction and clear communication is essential.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Detail-oriented and proactive with strong client relationships.
• Excellent verbal and written communication with clients and teams.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships and ensure compliance and quality.
• Conduct site walkthroughs to verify standards, resolve issues.
• Partner with Night Managers and the Director of Operations to improve service delivery.
• Track service activities, supplies, and client feedback in the CRM and planning tools.
• Respond quickly to client concerns and resolve issues with urgency.

Skills

Detail-oriented

Proactive

Relationship building

Clear communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

CRM software

Job description

City Wide Facility Solutions in Long Beach, CA is seeking a Facility Solutions Manager to own client partnerships, drive service excellence, and lead day-to-day operations.

You’ll tailor service strategies, manage contracts and pricing, supervise contractors, and work with Night Managers to ensure outstanding delivery. A strong focus on client satisfaction and clear communication is essential.