Hybrid Facility Solutions Manager: Own Client Partnerships

City Wide Facility Solutions; Minneapolis (MN); Hybrid; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Commissions

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager in the Minneapolis area. This role blends field leadership with client partnership management, driving performance in facility services.

You’ll manage multiple client accounts, tailor service strategies, negotiate contracts, and oversee contractor relationships to ensure high-quality delivery across sites. A strong background in facility operations and CRM usage is essential for success.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Proficient in Microsoft Office and CRM technology.
• Strong communication and relationship-building skills.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Facility management

Relationship building

Microsoft Office

CRM software

Education

High School Diploma

Bachelor’s degree preferred

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager in the Minneapolis area. This role blends field leadership with client partnership management, driving performance in facility services.

You’ll manage multiple client accounts, tailor service strategies, negotiate contracts, and oversee contractor relationships to ensure high-quality delivery across sites. A strong background in facility operations and CRM usage is essential for success.