Facility Solutions Manager - Client Growth & Retention

City Wide; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings

Paid time off

Car allowance

Job summary

City Wide Facility Solutions in Columbus is seeking a Facility Solutions Manager (Account Manager) to lead client engagement, retention and service expansion. You will negotiate agreements, ensure satisfaction and drive referrals to build lifelong partnerships.

The role requires 3+ years in client retention or service roles, strong communication, organizational skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• 3+ years of experience in client retention or service roles.
• Excellent communication skills, verbal and written.
• Proactive, detail-oriented, highly organized; able to manage multiple priorities.
• Confident, adaptable and forward-thinking; open to improvement.
• Technologically savvy; proficient in Microsoft Office and CRM systems.
• High school diploma required; bachelor’s degree preferred.
• Reliable transportation with ability to travel daily to client locations.

Responsibilities

• Oversee client retention and service expansion by negotiating agreements and following up for satisfaction.
• Manage contractor performance, compliance, and service standards; replace contractors as needed.
• Supervise Night Managers and coordinate staffing for service delivery.
• Manage inspections, procurement, and CRM data entry with accurate documentation.
• Review client feedback and implement corrective actions with teams.

Skills

Client retention

Relationship building

Communication

Organizational skills

Adaptability

Tech proficiency

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions in Columbus is seeking a Facility Solutions Manager (Account Manager) to lead client engagement, retention and service expansion. You will negotiate agreements, ensure satisfaction and drive referrals to build lifelong partnerships.

The role requires 3+ years in client retention or service roles, strong communication, organizational skills, and proficiency with Microsoft Office and CRM systems.