Client Success & Growth Manager — Six-Figure OTE + Car Allowance

City-Wide-Facility-Solutions; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

City Wide Facility Solutions in Columbus, OH seeks a Facility Solutions Manager to lead client engagement, retention and service expansion, building lasting partnerships with property owners and managers. This role blends leadership with hands-on accountability in a fast-paced setting.

You will manage contractors, supervise Night Managers, and drive service standards while coordinating schedules, invoices, and CRM data.

Qualifications

• Proven success (3+ years) in client retention or service roles, with a passion for delivering exceptional customer experiences.
• Strong relationship builder with excellent communication skills, both verbal and written.
• Proactive, detail-oriented, and highly organized; skilled at managing multiple priorities and solving problems independently.
• Confident, adaptable, and forward-thinking; comfortable tackling new challenges and voicing ideas for improvement.

Responsibilities

• Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control.
• Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A’s, SDS sheets).
• Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
• Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules.

Skills

Relationship building

Communication

Organization

Problem-solving

Adaptability

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions in Columbus, OH seeks a Facility Solutions Manager to lead client engagement, retention and service expansion, building lasting partnerships with property owners and managers. This role blends leadership with hands-on accountability in a fast-paced setting.

You will manage contractors, supervise Night Managers, and drive service standards while coordinating schedules, invoices, and CRM data.