Facility Coordinator: Client Care & Vendor Ops (Onsite)

Pleasant Valley Corporation; Medina (OH); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Pleasant Valley Corporation in Medina, OH is seeking a Facility Coordinator to serve as the primary point of contact for nationwide clients, handling maintenance requests and driving resolution through the work order lifecycle. You will coordinate vendors, manage 50–70 open work orders, and ensure timely, quality service delivery under PVC Connect and Customer Portal systems.

The ideal candidate has 1–3 years of related experience, strong telephone-based customer service skills, and solid

Qualifikationen

• 1–3 years of related experience preferred.
• Proven telephone-based customer service experience.
• Strong computer proficiency including CRM, data entry, scheduling, and reporting.

Aufgaben

• Promptly respond to client maintenance requests and follow procedures to resolve issues through the work order life cycle.
• Create work orders, solicit bids, and manage service agreements with vendors and subcontractors to ensure quality service delivery.
• Manage an average of 50 to 70 open work orders concurrently and close about 5 per day.
• Maintain communications with vendors and document progress using PVC Connect system and Customer Portal.
• Follow company procedures and monitor vendor performance to ensure timely project delivery.

Kenntnisse

Telephone-based customer service

CRM software

Data entry

Scheduling

Reporting

Construction knowledge

Ausbildung

High school diploma or GED

Tools

CRM software

Jobbeschreibung

Pleasant Valley Corporation in Medina, OH is seeking a Facility Coordinator to serve as the primary point of contact for nationwide clients, handling maintenance requests and driving resolution through the work order lifecycle. You will coordinate vendors, manage 50–70 open work orders, and ensure timely, quality service delivery under PVC Connect and Customer Portal systems.

The ideal candidate has 1–3 years of related experience, strong telephone-based customer service skills, and solid