Facility Coordinator: Wed - Sat 1:30pm-12am

Pleasant Valley Corporation; Medina (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Pleasant Valley Corporation in Medina, OH is seeking a Facility Coordinator to serve as the primary point of contact for nationwide clients, handling maintenance requests and driving resolution through the work order lifecycle. You will coordinate vendors, manage 50–70 open work orders, and ensure timely, quality service delivery under PVC Connect and Customer Portal systems.

The ideal candidate has 1–3 years of related experience, strong telephone-based customer service skills, and solid

Qualifications

• 1–3 years of related experience preferred.
• Proven telephone-based customer service experience.
• Strong computer proficiency including CRM, data entry, scheduling, and reporting.

Responsibilities

• Promptly respond to client maintenance requests and follow procedures to resolve issues through the work order life cycle.
• Create work orders, solicit bids, and manage service agreements with vendors and subcontractors to ensure quality service delivery.
• Manage an average of 50 to 70 open work orders concurrently and close about 5 per day.
• Maintain communications with vendors and document progress using PVC Connect system and Customer Portal.
• Follow company procedures and monitor vendor performance to ensure timely project delivery.

Skills

Telephone-based customer service

CRM software

Data entry

Scheduling

Reporting

Construction knowledge

Education

High school diploma or GED

Tools

CRM software

Job description

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift: Wed - Sat | 1:30pm-12am

Work Location: Onsite - Medina, OH; Akron, OH

Division: Facilities Management

Team: Specialty Services

Reports To: Assistant Emergency Services Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.