Facilities Solutions Manager — Drive Growth & Client Success

City Wide; Louisville (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Car allowance

Uncapped commission

Bonus opportunities

Job summary

City Wide Facility Solutions in Louisville, KY is seeking an Account Manager (Facilities Solutions Manager) to drive growth, build client relationships, and advance your career in a fast-paced, high-energy team.

You will manage client relationships, oversee service delivery across sites, and use City Wide’s CRM to report on performance. The role rewards performance with a competitive base salary, uncapped commissions, and a comprehensive benefits package.

Qualifications

• 3–5+ years of sales and management experience in building maintenance or related fields.
• Strong client relationship management skills.
• Experience with CRM systems.
• Excellent verbal and written communication.
• High attention to detail and follow-through.
• Reliable transportation.

Responsibilities

• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee service delivery across all client sites, maintain quality and compliance, and manage contractor relationships.
• Strategic Problem Solving: Address client concerns, coordinate site visits, and develop strategic solutions to improve satisfaction and efficiency.
• Technology and Reporting: Use City Wide’s CRM to manage interactions, schedules, and performance reporting for data-driven improvements.

Skills

Account management

Sales

Leadership

Client relationships

Communication

Education

High School diploma

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions in Louisville, KY is seeking an Account Manager (Facilities Solutions Manager) to drive growth, build client relationships, and advance your career in a fast-paced, high-energy team.

You will manage client relationships, oversee service delivery across sites, and use City Wide’s CRM to report on performance. The role rewards performance with a competitive base salary, uncapped commissions, and a comprehensive benefits package.