Facilities Solutions Manager: Client Partnerships

City Wide Facility Solutions; Delray Beach (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Commission and bonus

Medical, dental, vision insurance

PTO

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships and drive performance in facility management. You will manage day-to-day operations, retention, and satisfaction for multiple accounts, adapting service strategies and schedules to exceed expectations.

You will negotiate service agreements and pricing for new contracts, oversee contractor relationships, and ensure compliance and quality.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Detail-oriented, proactive, and confident in building relationships.
• Clear verbal and written communication with clients and teams.
• Proficient in Microsoft Office; comfortable with CRM technology.
• Bachelor’s degree preferred.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Relationship building

Communication

Detail oriented

CRM proficiency

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships and drive performance in facility management. You will manage day-to-day operations, retention, and satisfaction for multiple accounts, adapting service strategies and schedules to exceed expectations.

You will negotiate service agreements and pricing for new contracts, oversee contractor relationships, and ensure compliance and quality.