Client Partnerships & Facility Solutions Lead

City Wide Facility Solutions; Fort Snelling Unorganized Territory (MN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Job summary

City Wide Facility Solutions in the Minneapolis area is seeking a Facility Solutions Manager to own client partnerships and drive performance in facilities management. You will manage day-to-day operations, tailor service strategies, negotiate contracts, and oversee contractor relationships to ensure top-tier service and client satisfaction.

This role emphasizes proactive relationship-building, CRM-driven planning, and collaboration with Night Managers and the Director of Operations.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Detail-oriented, proactive, and confident in building relationships.
• Clear verbal and written communication with clients and teams.
• Expert in Microsoft Office and comfortable with database/CRM technology.
• High school diploma (Bachelor’s degree preferred).
• Reliable transportation for on-site visits.
• Candidate must reside in or near the Minneapolis Metropolitan Area.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Client relationship management

CRM software

Microsoft Office

Communication skills

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Job description

City Wide Facility Solutions in the Minneapolis area is seeking a Facility Solutions Manager to own client partnerships and drive performance in facilities management. You will manage day-to-day operations, tailor service strategies, negotiate contracts, and oversee contractor relationships to ensure top-tier service and client satisfaction.

This role emphasizes proactive relationship-building, CRM-driven planning, and collaboration with Night Managers and the Director of Operations.