Client Solutions & Facilities Operations Lead

City Wide Facility Solutions; Florida; On-site; USD 75,000 - 105,000; Full time

Job summary

City Wide Facility Solutions is seeking a Facilities Solutions Manager to oversee operations for an assigned client and service area. You will train and guide staff, inspect contractor performance, resolve client requests, and maintain long-term relationships with clients and contractors.

You will negotiate contracts, procure supplies, ensure quality and client satisfaction, and coordinate site visits and staffing.

Qualifications

• 3-5+ years of sales and management experience in building maintenance or facility management.
• High School diploma required; bachelor’s degree highly desirable.
• Strong communication and follow-through on commitments.

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion.
• Formulate and manage an effective service strategy and schedule for each client.
• Negotiate and enter into agreements for additional services, determining pricing and staffing.
• Manage contractors: interviews, pricing, contracts, compliance, and replacements as needed.
• Ensure quality and client satisfaction through inspections and follow-through on promises.
• Supervise Night Managers and ensure service execution aligns with client strategy.
• Coordinate staffing to meet client needs and maintain adequate resources.
• Promote and monitor procurement of supplies for clients.
• Communicate client issues to contractors and the Director of Operations promptly.

Job description

City Wide Facility Solutions is seeking a Facilities Solutions Manager to oversee operations for an assigned client and service area. You will train and guide staff, inspect contractor performance, resolve client requests, and maintain long-term relationships with clients and contractors.

You will negotiate contracts, procure supplies, ensure quality and client satisfaction, and coordinate site visits and staffing.