Facilities Solutions Manager: Client Ops & Growth

City Wide Facility Solutions; Florida; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Company vehicle

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager in Florida to oversee business operations for an assigned client area. The role includes training, inspections of contractor performance, and developing long-term client relationships while coordinating site visits and scheduling.

This position also involves negotiating contracts and ensuring high client satisfaction. Responsibilities include maintaining staffing levels, promoting additional services, and using CRM tools for

Qualifications

• 3-5+ years sales and management experience in building maintenance, facility management or equivalent.
• High School diploma required; bachelor’s degree desirable.
• Excellent written and verbal communication; detail oriented with strong follow-through.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention and expansion.
• Negotiate and enter into agreements for additional services with pricing and logistics.
• Supervise Night Managers; ensure service execution and client strategy.
• Coordinate staffing needs and monitor contractor performance and compliance.
• Promote sales of supplies and monitor invoicing and payments.
• Use City Wide’s CRM to conduct inspections and track issues.
• Update BIS, FSM Summary Sheets and Exhibit A’s for each client.
• Resolve client complaints with Directors and Night Managers.
• Approve pay sheets and assist Accounting with invoices and collections.
• Maintain route sheets and monthly planners for each client; participate in IC paydays.

Skills

Relationship building

CRM software

Sales leadership

Microsoft Office

Verbal & written communication

Education

High School diploma

Bachelor's degree desirable

Tools

CRM software

Outlook

MS Excel

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager in Florida to oversee business operations for an assigned client area. The role includes training, inspections of contractor performance, and developing long-term client relationships while coordinating site visits and scheduling.

This position also involves negotiating contracts and ensuring high client satisfaction. Responsibilities include maintaining staffing levels, promoting additional services, and using CRM tools for