Facilities Operations Lead - Hybrid/Remote

Cushman & Wakefield; Richmond (VA); Hybrid; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending accounts

Job summary

Cushman & Wakefield is seeking a Sr. Facilities Coordinator to support facility management teams across client portfolios. The role involves coordinating maintenance, handling inquiries, and ensuring service delivery excellence in a hybrid or remote setup.

You will work with vendors, landlords, and clients to create work orders and monitor status. The position requires 3-5 years in admin/tenant services, an Associates or Bachelor's degree, and strong communication skills.

Qualifications

• Associates or Bachelors degree in facilities management, building, business or other related field preferred
• A minimum of 3-5 years of experience in an administrative or tenant services capacity
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Responsibilities

• Provide general overall facility management services including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain ongoing communication with contractors, client, and team

Skills

Facilities coordination

Tenant services

Customer service

Vendor management

Work order systems

Communication

Education

Associates or Bachelor's degree

Job description

Cushman & Wakefield is seeking a Sr. Facilities Coordinator to support facility management teams across client portfolios. The role involves coordinating maintenance, handling inquiries, and ensuring service delivery excellence in a hybrid or remote setup.

You will work with vendors, landlords, and clients to create work orders and monitor status. The position requires 3-5 years in admin/tenant services, an Associates or Bachelor's degree, and strong communication skills.