Facilities Operations Lead — Hybrid/Remote

Cushman & Wakefield; Montana; Hybrid; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plans

Life & disability insurance

Paid time off

Job summary

Cushman & Wakefield is seeking a Sr. Facilities Coordinator to support facility management teams across client sites in a hybrid or remote arrangement. You will handle inquiries, supervise work orders, coordinate with vendors, and ensure timely service delivery and quality outcomes.

The role requires 3–5 years of related experience, strong communication, and the ability to manage multiple tasks while maintaining accuracy and safety procedures. A competitive benefits package and pay are available.

Qualifications

• A minimum of 3-5 years of experience in an administrative or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
• Previous customer service experience.
• Prior experience working in facilities/property management, commercial real estate or professional services industries preferred.

Responsibilities

• Provide general overall facility management services including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with the inspection of the sites within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Skills

Communication

Customer focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management

Team Oriented

Education

Associates or Bachelors degree in facilities management, building, business or related field

Job description

Cushman & Wakefield is seeking a Sr. Facilities Coordinator to support facility management teams across client sites in a hybrid or remote arrangement. You will handle inquiries, supervise work orders, coordinate with vendors, and ensure timely service delivery and quality outcomes.

The role requires 3–5 years of related experience, strong communication, and the ability to manage multiple tasks while maintaining accuracy and safety procedures. A competitive benefits package and pay are available.