Facilities Operations Lead - Guest Experience

Cushman & Wakefield; California (MD); On-site; USD 91,459,000 - 107,453,000; Full time

Job summary

Cushman & Wakefield in the United States is seeking an Assistant Facilities Manager to ensure seamless facility operations and a superior workplace experience for employees, clients, guests, and vendors. You will apply established policies, lead day-to-day services, and act as a visible site ambassador.

You will coordinate front-of-house coverage, respond to service requests, oversee space condition and safety, and work with the Facilities Manager on budgets, reports, and improvement initiatives.

Qualifications

• Associate’s degree in Facilities Management, Building Operations, Business, or related discipline is required.
• Bachelor’s degree is preferred.
• 3–5 years of experience in commercial or industrial real estate, facilities management, building operations, or a related field.
• Experience with CMMS/Work Order Management, BMS, and vendor management preferred.

Responsibilities

• Oversee daily operations of the assigned facility, including janitorial, life-safety, engineering, and front-of-house services.
• Ensure a professional employee, guest, and visitor experience with clear, warm communication.
• Manage front-of-house coverage and on-site support during business hours.
• Review service contracts and coordinate bidding; verify invoices for accuracy.
• Compile facility documentation, reports, and vendor COIs for compliance.
• Assist with site budgets, contracts, and purchase orders; support long-range planning.

Skills

Communication Proficiency

Technical Proficiency

Problem Solving

Leadership

Team Collaboration

Relationship Management

Financial Stewardship

Education

Associate’s degree in Facilities Management

Bachelor’s degree preferred

Tools

CMMS/Work Order Systems

Building Management Systems (BMS)

Microsoft Office

Job description

Cushman & Wakefield in the United States is seeking an Assistant Facilities Manager to ensure seamless facility operations and a superior workplace experience for employees, clients, guests, and vendors. You will apply established policies, lead day-to-day services, and act as a visible site ambassador.

You will coordinate front-of-house coverage, respond to service requests, oversee space condition and safety, and work with the Facilities Manager on budgets, reports, and improvement initiatives.