Facilities Operations Lead – Guest Experience

Cushman & Wakefield; Maryland; On-site; USD 44,000 - 52,000; Full time

Job summary

Cushman & Wakefield is seeking an Assistant Facilities Manager to help oversee daily operations of a designated facility, ensuring safety, reliability, and a high-quality workplace experience for employees, clients, guests, and vendors.

Reporting to the Facilities Manager, you will coordinate janitorial, life-safety, engineering, and site services, manage front-of-house operations, handle service requests, review contracts, and support budgets and reporting.

Qualifications

• Associate’s degree in Facilities Management, Building Operations, Business, or related discipline is required; relevant on-the-job experience in facilities or workplace operations may be considered in lieu of formal education.
• Bachelor’s degree is preferred.

Responsibilities

• Ensure the seamless execution of daily operations across the assigned facility or campus, including oversight of janitorial services, life-safety systems, engineering functions, site services, general maintenance, and front-of-house operations, in alignment with Cushman & Wakefield policies and client expectations.
• Support a smooth and professional employee, guest, and visitor experience by communicating clearly, warmly, and effectively in both oral and written interactions.
• Maintain appropriate front-of-house coverage during business hours, ensuring on-site support is consistently available to assist employees, guests, vendors, and other site visitors.
• Respond with urgency and professionalism to service requests from building occupants, including maintenance, repairs, cleaning, visitor support, and workplace service needs.
• Oversee the condition, presentation, and functionality of interior and exterior spaces, including proactive identification of issues and coordination of work orders or corrective action.
• Perform and oversee general workplace and office support functions as needed, including mail distribution, outgoing shipments, wayfinding assistance, office tours, lost and found, luggage management, and other site logistics.
• Welcome visitors professionally, maintain visitor logs, ensure connection with hosts, and uphold all site safety and security protocols in collaboration with Security and other key partners.
• Supervise maintenance and operational initiatives impacting the overall functionality, safety, and appearance of the property or campus.
• Review service contracts routinely, coordinate competitive bidding as needed, and verify invoices for accuracy and compliance with contractual terms.
• Compile, maintain, and organize all required facility documentation and reporting, including operational playbooks, emergency procedures, compliance logs, vendor COIs, purchase order logs, as-built drawings, contract files, invoice files, and property condition reports.
• Assist in the development and ongoing management of site budgets, financial statements, contracts, expenditures, and purchase orders, while supporting long-range capital planning and cost optimization efforts.
• Collect, analyze, and report facility performance data to support management objectives, operational decision-making, and continuous improvement.
• Monitor tenant and vendor compliance with insurance and contractual requirements, and coordinate claims-related activity when needed.
• Conduct routine inspections of facility systems, common areas, and workplace spaces, and provide actionable recommendations to the Facilities Manager.
• Learn and apply required software, workplace technology, tools, and equipment necessary to perform responsibilities effectively.
• Assist with special projects and additional duties as assigned.

Education

Associate’s degree in Facilities Management, Building Operations, Business, or related discipline

Bachelor’s degree (preferred)

Job description

Cushman & Wakefield is seeking an Assistant Facilities Manager to help oversee daily operations of a designated facility, ensuring safety, reliability, and a high-quality workplace experience for employees, clients, guests, and vendors.

Reporting to the Facilities Manager, you will coordinate janitorial, life-safety, engineering, and site services, manage front-of-house operations, handle service requests, review contracts, and support budgets and reporting.