F&B Outlet Supervisor – Guest Experience Lead

Sonesta International Hotels Corporation; San Juan (PR); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan with Company匹配

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Parental Leave

Job summary

Sonesta International Hotels Corporation is seeking an Outlet Supervisor to lead food and beverage operations and deliver exceptional guest experiences at a Sonesta property in Puerto Rico. The role focuses on breakfast, evening social events, and the convenience store while ensuring high standards of service and cost control.

The candidate will supervise associates, manage inventory, and uphold Sonesta’s Guest Service expectations, with emphasis on quality, safety, and guest satisfaction across

Qualifications

• Bachelor’s degree in Hotel Administration or related field.
• Two years supervisory experience preferred.
• Fluent English; other languages a plus.

Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Manage breakfast, evening social, and pour operations to meet quality and guest satisfaction.
• Ensure guest amenities, outlets, and facilities are properly stocked and maintained.
• Monitor inventory, order replenishments, and control food & beverage costs.
• Maintain a clean, organized, and safe work environment.
• Assist in training and developing associates to uphold service standards.

Skills

Leadership

Guest service

Communication

Budgeting

Problem solving

Team supervision

Education

Bachelor’s degree in Hotel Administration or related field

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels Corporation is seeking an Outlet Supervisor to lead food and beverage operations and deliver exceptional guest experiences at a Sonesta property in Puerto Rico. The role focuses on breakfast, evening social events, and the convenience store while ensuring high standards of service and cost control.

The candidate will supervise associates, manage inventory, and uphold Sonesta’s Guest Service expectations, with emphasis on quality, safety, and guest satisfaction across