Eyewear Retail Team Leader

EssilorLuxottica; Birmingham (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

LensCrafters in Birmingham, AL seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will support sales, guide customers, and help ensure accurate prescription placement and product knowledge.

The role requires strong optical/retail experience, leadership abilities, and excellent communication. Team leadership combines customer focus with store operations in a fast paced environment.

Qualifications

• HS diploma/GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Provide unsurpassed customer service to customers and patients.
• Assist in store success by managing optical and lab processes.
• Serve as an alternate store key holder.
• Assist customers with selections and recommendations.
• Ensure eyewear meets optical standards and customer requirements.
• Create a safe working environment and maintain lab tools.

Skills

Optical retail experience

Leadership

Customer service

Sales skills

Communication

Education

HS diploma/GED

Tools

Cash register

Computers

Job description

LensCrafters in Birmingham, AL seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will support sales, guide customers, and help ensure accurate prescription placement and product knowledge.

The role requires strong optical/retail experience, leadership abilities, and excellent communication. Team leadership combines customer focus with store operations in a fast paced environment.