Eyewear Retail Team Lead—Customer Experience

LensCrafters; Vernon Hills (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Competitive bonus/commission plan

Job summary

LensCrafters in Vernon Hills, IL is seeking a Full-Time Team Lead to deliver outstanding customer service and drive store performance in optical retail.

You will supervise a team, support lab and optical processes, ensure product knowledge, and lead by example in sales and operations. The role blends frontline service with technical eyelens tasks and requires strong communication and leadership.

Qualifications

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Custom fits glasses & precisely place prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensures finished eyewear meets optical standards & customer requirements.
• Creates a safe working environment for all, demonstrates safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Skills

Optical retail

Leadership

Customer service

Communication

Cash handling

Education

HS diploma/GED

Tools

POS systems

Job description

LensCrafters in Vernon Hills, IL is seeking a Full-Time Team Lead to deliver outstanding customer service and drive store performance in optical retail.

You will supervise a team, support lab and optical processes, ensure product knowledge, and lead by example in sales and operations. The role blends frontline service with technical eyelens tasks and requires strong communication and leadership.