Eyewear Retail Team Lead - Elevate Customer Experience

LensCrafters; Lancaster (CA); On-site; USD 29,000 - 47,000; Full time

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and oversee key optical and lab processes in-store. You will support sales, assist customers with selections, and act as an alternate store key holder to ensure security and smooth operations.

The role requires strong communication, leadership, and problem-solving skills, with background in optics and retail. Prior edging/mounting and lab familiarity are valuable for success in this position.

Qualifications

• HS diploma or GED required.
• Strong optical & retail experience helps success in this role.
• Knowledge of optics theory and merchandise is expected.
• Excellent communication and listening skills with strong interpersonal abilities.
• Sales ability and problem-solving skills are necessary.
• Familiarity with cash registers, computers and calculators is preferred.
• Leadership and training experience is important.
• Experience with edging and mounting is beneficial.
• Basic optics knowledge and measurement experience are a plus.

Responsibilities

• Provide unsurpassed customer service and assist in store success.
• Offer recommendations and support sales associates during customer interactions.
• Serve as alternate store key holder and ensure store security.
• Collaborate with lab/process teams to ensure quality eyewear and service.

Skills

Customer Service

Leadership

Communication

Sales

Problem Solving

Interpersonal Skills

Basic Math Skills

Team Training

Cash Handling Experience

Store Operations Knowledge

Education

HS diploma/GED

Tools

Edging & mounting experience

Cash register operation

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and oversee key optical and lab processes in-store. You will support sales, assist customers with selections, and act as an alternate store key holder to ensure security and smooth operations.

The role requires strong communication, leadership, and problem-solving skills, with background in optics and retail. Prior edging/mounting and lab familiarity are valuable for success in this position.