Optical Team Lead — Customer Experience & Lab Ops

EssilorLuxottica; Vernon Hills (IL); On-site; USD 25,000 - 43,000; Full time

Job summary

LensCrafters in Vernon Hills, IL is seeking a Full-Time Team Lead to deliver exceptional customer service while managing key optical and lab processes. The role blends retail leadership with hands-on fit, measurements, and quality control of eyewear.

The ideal candidate has strong optical knowledge, retail experience, and proven leadership. This position offers competitive wages and benefits consistent with industry standards.

Qualifications

• HS diploma/GED required.
• Strong optical theory and merchandise knowledge.
• Proven leadership and training experience.

Responsibilities

• Lead LensCrafters team to deliver unsurpassed customer service.
• Proactive, solution-driven with product knowledge.
• Assist customers with selections and guide sales associates.
• Serve as alternate store key holder.

Skills

Optical theory

Retail experience

Communication

Inter-personal skills

Math skills

Sales skills

Problem solving

Cash handling

Leadership

Edging & mounting

Optical measurement

Education

HS diploma/GED

Job description

LensCrafters in Vernon Hills, IL is seeking a Full-Time Team Lead to deliver exceptional customer service while managing key optical and lab processes. The role blends retail leadership with hands-on fit, measurements, and quality control of eyewear.

The ideal candidate has strong optical knowledge, retail experience, and proven leadership. This position offers competitive wages and benefits consistent with industry standards.