Optical Retail Team Lead

Luxottica; Oak Brook (IL); On-site; USD 26,174 - 44,083; Full time

Job summary

LensCrafters, part of Luxottica, in Oak Brook, IL, seeks a Team Lead to deliver outstanding customer service and manage key optical and lab processes. You will support customers, train staff, and act as an alternate store key holder to ensure smooth operations.

In lab responsibilities, you will assist in custom fitting glasses, placing prescriptions, and maintaining lab tools, while upholding optical standards and safety. A strong retail background and leadership are essential.

Qualifications

• HS diploma or GED required with strong optical and retail experience.
• Solid knowledge of optical theory and merchandise.
• Proven leadership and training ability.

Responsibilities

• Deliver exceptional customer service and ensure customer delight.
• Assist customers with selections and guide sales associates.
• Serve as an alternate store key holder.
• In lab mode: custom fit glasses and place prescriptions in lenses.
• Maintain safety and oversee basic lab tool maintenance.

Skills

Customer service

Leadership

Sales skills

Optical theory

Interpersonal skills

Training experience

Cash register proficiency

Education

HS diploma/GED

Tools

AccuFit system

Optical lab tools

Job description

LensCrafters, part of Luxottica, in Oak Brook, IL, seeks a Team Lead to deliver outstanding customer service and manage key optical and lab processes. You will support customers, train staff, and act as an alternate store key holder to ensure smooth operations.

In lab responsibilities, you will assist in custom fitting glasses, placing prescriptions, and maintaining lab tools, while upholding optical standards and safety. A strong retail background and leadership are essential.