Eye Care Retail Team Lead — Service Excellence

Luxottica; Algonquin (IL); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Job summary

LensCrafters in Chicago area is seeking a Team Lead to drive exceptional customer service and store performance. You will manage key optical and lab processes, support sales colleagues, and ensure safety and compliance.

The role requires strong retail experience, leadership abilities, and knowledge of optics. It offers competitive pay, benefits, and opportunities to grow within EssilorLuxottica’s global network.

Qualifications

• HS diploma or GED required.
• Strong interpersonal and sales skills are essential.
• Familiarity with cash registers, computers and calculators is expected.
• Leadership and training experience is preferred.
• Basic math skills and problem-solving ability are important.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections, provide recommendations, support sales associates.
• Serve as a responsible alternate store key holder.
• In lab roles, help with edging and mounting and ensure optical standards.

Skills

Strong interpersonal skills

Sales skills

Problem solving ability

Leadership & training experience

Strong basic math skills

Education

HS diploma/GED

Tools

Cash register familiarity

Computers & calculators

Job description

LensCrafters in Chicago area is seeking a Team Lead to drive exceptional customer service and store performance. You will manage key optical and lab processes, support sales colleagues, and ensure safety and compliance.

The role requires strong retail experience, leadership abilities, and knowledge of optics. It offers competitive pay, benefits, and opportunities to grow within EssilorLuxottica’s global network.