Eyewear Experience Technician - Patient Care & Lab

nowoptics; Porterville (CA); Sur place; USD 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Résumé du poste

Physicians Eyecare Group is hiring for an on-site Doctor Technician to deliver outstanding patient service and support seamless interaction between clinical services and the retail team. You will greet patients, guide them through promotions, and ensure a positive, efficient experience.

The role requires 1+ year in customer service, multitasking ability, and effective communication with diverse people; associate degree or higher is preferred. Benefits include medical, dental, and more.

Qualifications

• 1+ year of outstanding customer service experience.
• Ability to multitask and adapt to evolving business needs.
• Strong communication with diverse groups of people.
• Associate degree or higher or current enrollment in a related program.

Responsabilités

• Greet patients and customers and identify needs to promote products and services.
• Facilitate sales by answering inquiries and gathering information.
• Coordinate presence of retail and clinical teams to enhance patient experience.
• Assist management with patient concerns and resolve complaints.
• Maintain HIPAA-compliant patient records and privacy.

Connaissances

Customer service

Multitasking

Communication

Teamwork

Formation

Associate degree

Outils

Microsoft 365

Description du poste

Physicians Eyecare Group is hiring for an on-site Doctor Technician to deliver outstanding patient service and support seamless interaction between clinical services and the retail team. You will greet patients, guide them through promotions, and ensure a positive, efficient experience.

The role requires 1+ year in customer service, multitasking ability, and effective communication with diverse people; associate degree or higher is preferred. Benefits include medical, dental, and more.