Eyecare Doctor Technician — Patient Experience Lead

Stanton Optical; Lodi (AR); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical & dental

Free eyeglasses

Life & disability insurance

Identity protection

Paid time off

Professional development

EAP

Sales bonus

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding customer service at an on-site store, bridging clinical services with retail operations. You will support PEG clinical standards, manage patient interactions, and help ensure a smooth flow from intake to eyeglasses.

With 1+ year of service experience and familiarity with Microsoft Office, you will greet patients, schedule appointments, maintain HIPAA-compliant records, and assist with basic lab tasks.

Qualifications

• 1+ year of customer service experience
• Ability to multitask in a fast-paced store
• Effective communication with patients and team
• Schedule flexibility
• Microsoft Office 365 proficiency

Responsibilities

• Provide excellent customer service and promote products
• Greet patients, identify needs, and facilitate sales
• Coordinate with retail and clinical services teams
• Schedule and confirm appointments
• Maintain patient records in HIPAA-compliant manner
• Support lab work and basic repairs as needed

Skills

Customer service

Multitasking

Communication

MS Office 365

Education

Associate degree or higher

Tools

POS system

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding customer service at an on-site store, bridging clinical services with retail operations. You will support PEG clinical standards, manage patient interactions, and help ensure a smooth flow from intake to eyeglasses.

With 1+ year of service experience and familiarity with Microsoft Office, you will greet patients, schedule appointments, maintain HIPAA-compliant records, and assist with basic lab tasks.