Eyewear Patient Experience Technician

physicianseyecare; Turlock (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription coverage

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

EAP

Sales commissions

Job summary

Physicians Eyecare Group seeks a Doctor Technician to deliver outstanding customer service at our on-site store, serving as the essential first touchpoint between clinical services and retail. You will support daily operations, promote products, and ensure a seamless patient flow while upholding HIPAA standards and coordinating with PEG doctors.

With 1+ year in customer service, you will join a team that values growth, flexibility, and a positive patient experience, including competitive pay and

Qualifications

• 1+ year of experience delivering outstanding customer service.
• Ability to multitask in a fast-paced environment.
• Strong communication skills with diverse customers.
• Associate's degree or higher required or currently pursuing.
• Willingness to work flexible hours.

Responsibilities

• Greet patients and customers and identify their needs.
• Promote products and services to increase sales.
• Schedule and confirm appointments and manage follow-ups.
• Maintain patient records with HIPAA compliance.
• Coordinate with retail and clinical teams to ensure smooth transitions.
• Assist in basic lens edging and repairs as needed.

Skills

Customer service

Multitasking

Communication

Flexible schedule

Microsoft Suite 365

Education

Associate's degree or higher

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group seeks a Doctor Technician to deliver outstanding customer service at our on-site store, serving as the essential first touchpoint between clinical services and retail. You will support daily operations, promote products, and ensure a seamless patient flow while upholding HIPAA standards and coordinating with PEG doctors.

With 1+ year in customer service, you will join a team that values growth, flexibility, and a positive patient experience, including competitive pay and