Eyewear Experience Specialist

Warby Parker

Washington (District of Columbia)

On-site

USD 52,000 - 66,000

Full time

14 days+

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Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more (just ask!)

Job summary

Warby Parker is seeking skilled Opticians to join our in-house optical team and help customers see. You will take measurements, fit eyewear, and ensure products meet our standards while delivering exceptional service and education about prescriptions.

Ideal candidates are licensed or ABO-certified, passionate about eyewear, and strong communicators who thrive in a fast-paced retail environment. Comprehensive benefits and growth opportunities accompany this full-time role.

Qualifications

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states).
Passionate about the eyewear and retail industries.
A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand.
Dedicated to going above-and-beyond to make customers (and your teammates) happy.
An energetic, positive team player who is able to adapt in a fast-paced, ever-changing work environment.
Extremely detail-oriented and capable of juggling a wide range of responsibilities.
Open-minded—you’re constantly learning and challenging what you know.
Someone who takes your work very seriously, but not yourself.
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to help meet all of their eyewear needs.
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with your team to ensure all customers receive exceptional service.
Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle.
Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization.
Represent our brand to educate others and get them excited about our values and mission.