Eyewear Experience Specialist

nowoptics; Rockford (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Identity theft protection

Pet insurance

2 free eyeglasses annually

Friends and Family discounts

Paid time off

Professional development

Employee Recognition programs

EAP

Job summary

Stanton Optical is seeking a Doctor’s Technician to warmly greet patients, streamline visit flow, and support both retail and clinical teams at our on-site store. You will deliver outstanding customer service, assist with pre-tests and eyewear selections, coordinate appointments, and help ensure accurate, on-time delivery of glasses while upholding brand standards.

This role offers a dynamic, team-oriented environment with opportunities for growth, competitive benefits, and the chance to create

Qualifications

• Associate’s degree or advanced certification beyond high school, or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, build rapport, and empathize with the patients.
• Proactive problem-solving to address potential patients’ concerns or rebuttals.
• Collaborative spirit with respectful relationships with team and patients.
• Results-driven with the ability to multitask and adapt to changing business needs.

Responsibilities

• Greet patients and customers, identify needs, guide them to available products/services, and gather information to facilitate sales.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter patient history, perform pre-tests, and conduct required assessments.
• Assist management with patient complaint resolution and keep status of jobs updated.
• Maintain brand standards and basic housekeeping.
• Assist with lens edging and frame assembly to expedite deliveries.
• Notify management of equipment issues and ensure order accuracy.
• Track delivery times to patients to meet service commitments.
• Perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Team collaboration

Multitasking

Flexibility

Results-oriented

Education

Associate’s degree or advanced certification

Job description

Stanton Optical is seeking a Doctor’s Technician to warmly greet patients, streamline visit flow, and support both retail and clinical teams at our on-site store. You will deliver outstanding customer service, assist with pre-tests and eyewear selections, coordinate appointments, and help ensure accurate, on-time delivery of glasses while upholding brand standards.

This role offers a dynamic, team-oriented environment with opportunities for growth, competitive benefits, and the chance to create