Eyewear Experience Specialist

nowoptics

Rockford (IL)

On-site

USD 19,000 - 28,000

Full time

3 days ago
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Benefits offered by this job

Medical coverage
Dental coverage
Prescription drug coverage
Life insurance
Short-term disability
Identity theft protection
Pet insurance
2 free eyeglasses annually
Friends and Family discounts
Paid time off
Professional development
Employee Recognition programs
EAP

Job summary

Stanton Optical is seeking a Doctor’s Technician to warmly greet patients, streamline visit flow, and support both retail and clinical teams at our on-site store. You will deliver outstanding customer service, assist with pre-tests and eyewear selections, coordinate appointments, and help ensure accurate, on-time delivery of glasses while upholding brand standards.

This role offers a dynamic, team-oriented environment with opportunities for growth, competitive benefits, and the chance to create

Qualifications

  • Associate’s degree or advanced certification beyond high school, or currently enrolled in a comparable program.
  • 2+ years of experience delivering outstanding customer service to patients and/or customers.
  • Ability to communicate effectively with a diverse group of people.
  • Active listening, build rapport, and empathize with the patients.
  • Proactive problem-solving to address potential patients’ concerns or rebuttals.
  • Collaborative spirit with respectful relationships with team and patients.
  • Results-driven with the ability to multitask and adapt to changing business needs.

Responsibilities

  • Greet patients and customers, identify needs, guide them to available products/services, and gather information to facilitate sales.
  • Foster a strong partnership between the retail team and professional services.
  • Schedule and confirm appointments, enter patient history, perform pre-tests, and conduct required assessments.
  • Assist management with patient complaint resolution and keep status of jobs updated.
  • Maintain brand standards and basic housekeeping.
  • Assist with lens edging and frame assembly to expedite deliveries.
  • Notify management of equipment issues and ensure order accuracy.
  • Track delivery times to patients to meet service commitments.
  • Perform other duties as assigned.

Skills

Customer service
Communication
Active listening
Empathy
Problem solving
Team collaboration
Multitasking
Flexibility
Results-oriented

Education

Associate’s degree or advanced certification

Job description

Stanton Optical is seeking a Doctor’s Technician to warmly greet patients, streamline visit flow, and support both retail and clinical teams at our on-site store. You will deliver outstanding customer service, assist with pre-tests and eyewear selections, coordinate appointments, and help ensure accurate, on-time delivery of glasses while upholding brand standards.

This role offers a dynamic, team-oriented environment with opportunities for growth, competitive benefits, and the chance to create

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