Patient Care & Eyewear Sales Technician

stantonoptical; Tulsa (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life and disability coverage

Free eyeglasses (2 per year)

Identity theft protection

Pet insurance

Family discounts

EAP

Paid time off

Professional development

Commission on sales

Job summary

Stanton Optical is seeking a Doctor’s Technician to greet patients, facilitate smooth transitions from clinical to retail services, and support sales with a customer-first approach. You will schedule, pre-test, and assist with eyewear selections to enhance the patient experience.

You will collaborate with the clinical and retail teams, handle basic repairs, and help ensure timely delivery while upholding brand standards and patient satisfaction. This role is on-site and customer-centric.

Qualifications

• 2+ years of experience delivering customer service to patients or customers.
• Strong communication with diverse groups.
• Active listening and empathy to address patient needs.
• Proactive problem solving and ability to adapt in a fast-paced environment.
• Collaborative spirit with team and patients.
• Driven by results and able to multitask and prioritize.

Responsibilities

• Greet patients and customers entering the store, identify needs, and promote products and services.
• Foster partnership between retail and clinical teams.
• Schedule and confirm appointments; enter patient history and pre-tests; collect medical history.
• Assist management with patient concerns and ensure expectations are met.
• Maintain brand standards and housekeeping in the store and lab areas.
• Assist with lens edging and framing to expedite delivery of eyewear.

Skills

Customer service

Effective communication

Active listening

Empathy

Problem solving

Team collaboration

Results driven

Multitasking

Positive demeanor

Education

Associate degree or higher

Job description

Stanton Optical is seeking a Doctor’s Technician to greet patients, facilitate smooth transitions from clinical to retail services, and support sales with a customer-first approach. You will schedule, pre-test, and assist with eyewear selections to enhance the patient experience.

You will collaborate with the clinical and retail teams, handle basic repairs, and help ensure timely delivery while upholding brand standards and patient satisfaction. This role is on-site and customer-centric.