Eyewear Experience Advisor

EssilorLuxottica Group; Monrovia (AL); On-site; USD 27,000 - 39,000; Full time

Job summary

LensCrafters in Monrovia, AL is seeking an EyeCare Advisor to deliver the LensCrafters Experience, greet customers promptly, and help patients with exams and product Selection. You will support the Optometry/retail interface and process pre-exams, invoices, and orders with HIPAA-compliant record keeping.

The role emphasizes strong communication, sales, and math skills, with opportunities to contribute to a high-volume store environment and patient satisfaction.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to describe features/benefits of lenses and frames.
• Basic math and cash handling accuracy.
• Familiarity with store merchandise and POS systems.

Responsibilities

• Greet customers promptly and answer phones courteously.
• Explain paperwork, tests, products, and services clearly.
• Assist customers in frame/lens selection per lifestyle and budget.
• Operate POS and handle payments securely.
• Maintain organized patient records with HIPAA compliance.
• Support optical team with pre-exam testing and inventory care.

Skills

Customer service

Communication

Sales

Problem solving

Organization

Basic math

Fashion knowledge

Education

High School diploma or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Monrovia, AL is seeking an EyeCare Advisor to deliver the LensCrafters Experience, greet customers promptly, and help patients with exams and product Selection. You will support the Optometry/retail interface and process pre-exams, invoices, and orders with HIPAA-compliant record keeping.

The role emphasizes strong communication, sales, and math skills, with opportunities to contribute to a high-volume store environment and patient satisfaction.